It is unfortunate when you get the Cartridge cannot be used until the printer is enrolled in HP instant ink error message. It’s a little tricky to figure out what these steps are on your own, but luckily for you, our team has found solutions that will help fix this and allow you to print again using your HP printer.
How to fix Cartridge Cannot Be Used Until Enrolled In HP Instant Ink
Here is how to fix HP Instant Ink cartridge cannot be used on your printer.
1.Billing Issue
The main reason you cannot use your hp instant ink is because of billing issue, login to your hp instant ink account, check if your payment method is updated
2.Check cartridge compatibility
Make sure the cartridges you are using are compatible with Hp ink service. Verify if the cartridge is labeled instant ink ready. if not you are using a regular cartridge change it.
3.Reset the printer
If these two options above doesn’t work for you, try to Power off your printer and unplug it from the power source. Wait for a minute or two, and then plug it back in and turn it on.
This will perform a basic reset of the printer and may clear the error message. make sure the printer is connected again to wifi.
4.Update firmware
Outdated firmware can sometimes cause compatibility issues. Visit the HP support website and search for your printer model. Look for firmware updates specifically related to Instant Ink compatibility. If any updates are available, download and install them following the provided instructions.
5.Contact HP support
If the above steps do not resolve the issue, it is recommended to reach out to HP support directly. They can provide specific guidance based on your printer model and help you resolve the problem.
Remember, if you are enrolled in the HP Instant Ink program and want to continue using it, make sure your subscription is active, and your printer is properly connected to the internet to communicate with the Instant Ink service.
You might also need to check How to use HP instant ink without subscription
Here’s a new one for you. After the original 63 cartridges that came with my HP OfficeJet 4655 dried out, I bought a new set of 63XL cartridges from Costco. They worked fine for a while. Then, out of the blue, I started getting error messages that sent me into some kind of a loop that at the time someone attributed to a bad firmware update. I can’t remember what the messages were because today, I ran into a different problem. I got the message “Cartridge cannot be used until printer is enrolled in HP Instant Ink.” I never enrolled in that program! At one point, I also got “The indicated cartridges are not intended for use in this printer.” After reading your column and some other web pages and after trial and error, I found out that the new Black cartridges works by itself as well as with the old, dried-out Color one. So the culprit is the new Color cartridge. I now essentially have a B&W printer and an expensive Color cartridge that I can’t use. Any suggestions? Thanks.
Hey Fareed,
Can you please double-check that there is no Instant Ink label on the new cartridges you’ve bought from Costco? Now, if those are original HP ink cartridges, the next best thing you can do is do a semi-full reset of your HP printer. You can refer to your printer manual to find out how to do that as the semi-full reset method for each printer model is different. Also, you can try contacting HP support by calling their Instant Ink department (1-855-785-2777), they should be able to direct you faster to their printer tech than dialing the HP tech support number.
Hope those Instant Ink tips help.
This just happened to me! What a load of BS! When did this scam start? Glad I stumbled on to this site.
I was given a HP ENVY 5540 printer and I have it setup but it tells me cartridgecannit be used until printer is enrolled in HP Instant Ink. When I tried todo that it said my printer was not eligible for that. So what do I need to do to get thi printer to print
For HP Instant Ink eligibility issues, it is best to contact HP Instant Ink support for assistance. You can try calling this phone number here, 1-855-785-2777.
I purchased an HP printer from someone whose husband has passed and they no longer needed the printer. This printer was enrolled in HP instant ink and still has those cartridges in it. If I wish to enroll in instant ink to use the printer, how do I get the information changed as I do not have the original owner’s information.
What a scam, I dont print much and HP keeps sending me the new Cartridages. I have 2 boxes of the carts still unused and now I find I will not be able to use them now that I have canceled my Subscription. Wish I had read the fine print closer. I’ll use the ones I have till they wont let me, in the mean time I’ll get down to the store and buy one that will work. I like HP printers but this is a waste unless you do a lot of printing.
I’ve had the same problem with HP. They keep track of how many pages you print an charge a penalty if you go over. I had no idea they disabled the cartridges if you cancel…a real ripoff! I was pleased to hear that there’s a class action suit being filed against HP in Northern California. Now i have to buy new cartridges – im definitely not a happy camper!
Can anyone tell me if the class action suit against HP has happened and how I can get involved in suing them for canceling my printer after paying them for a year of ink I clearly didn’t need?
More details about the class action suit you can find here https://topclassactions.com/lawsuit-settlements/consumer-products/household/hp-class-action-alleges-all-in-one-printers-do-not-function-as-advertised-when-ink-is-low-empty/
Suddenly my 10-15 year old HP Printer requires to be registered for eprint. Obviously they have updated the operating system it to make it impossible to work unless I register. My question: can they legally do this. This was clearly not in their or my contemplation when it was sold to me so long ago. This is nothing short of blackmail ie. “we won’t fix it unless you register and pay a subscription.” Note this means that I cannot use an existing HP cartridge!
You have to subscribe to the HP Instank Ink in order to use your existing HP cartridge.
I have an OJPro 9015 that worked fine for a couple of years now, but I started getting a blank display on the LCD panel. I had to pull the cord. Then I started getting a communications error, but the printer would still work. I unenrolled from the ink program and it printed still, but started acting up with the comm error more. I uninstalled the software, and now I can’t use it at all because it somehow told the printer that this is a NEW SETUP and won’t go past the “Align the printhead” screen because I’m not enrolled in the ink program anymore!
Highway robbery!