Not being able to print the documents you need on time can be frustrating, and sometimes the people who should be assisting you to fix it can’t help your right away.
The good news is this guide should help anyone who is asking the question, “why is my Epson printer not printing properly?“
Before we go ahead with our step-by-step fix, let’s identify first what could cause your Epson printer to not print at all suddenly.
Why Is My Epson Printer Not Printing?
Epson printers are known to be good home printers for those on a tight budget when it comes to their printing needs. Epson printers are capable of printing hundreds of documents along with your treasured photos for a single set of their ink cartridges.
But what might cause your budget-friendly printer to stop printing all of a sudden?
There are various factors that may cause your Epson printer to stop printing. The one thing we’re sure of is as long as it’s not caused by irreparable damage to your printer system, then we can help you fix your Epson printer. Since most of the common causes of this issue can be solved by doing our recommended troubleshooting steps.
Common Reasons Why Epson Printer Is Not Working
Low ink levels. All printers need sufficient inks similar to how a car needs sufficient gas to operate properly. If you haven’t replaced your ink cartridges for several months now, it is best that you check for your ink levels right away. Most Epson printer issues are solved by simply replacing your old cartridges.
Jammed paper. Paper jams can messy and tedious to solve. If you recently printed a document and nothing came out of your Epson printer, then you should check if the paper got stuck inside the printer. As much as we hate paper jams, it can still be resolved by simply knowing where the paper got jammed and carefully removing it whether in one-go or piece by piece.
Ink cartridge issue. Some ink cartridges may work and stop working after only a few days or weeks. This can be caused by your ink cartridges expiring. Yes. Similar to edible items, ink cartridges also have an expiration date. It’s usually indicated on one side of your ink cartridge, so it would be best to check on it.
No paper installed. It is common for printers to show you an error message that it’s already out of paper, either through your printer display screen if it has one, or on your computer screen. If you’re uncertain of what’s causing your Epson printer to not work, there’s no harm in checking your printer’s paper tray and add more paper if needed.
Network connection problem. “Printer offline” or “printer not connected to the network” can cause your Epson printer to stop printing from your computer or mobile device. This one is the easiest to fix, since all you have to do is connect your printer back to your wireless network. However, if the problem requires you to go into your router’s web interface, then you should check out our detailed printer offline fix.
Corrupted printer driver. Your Epson printer driver acts as a bridge between your computer and your printer. If the file gets corrupted for some reason, then it can prevent you from printing documents to your Epson printer. You either have to update the installed printer driver on your computer, or completely remove it and reinstall it again to fix your Epson printer that is not printing.
Epson Printer Not Printing Fix
Having an Epson printer, one of the most popular printer brands worldwide, has some advantages. It gives you access to hundreds of online resources you can use to fix your Epson printer.
Whether your Epson printer is not printing black ink or a printer paper jam error occurred inside your Epson machine, you can rely on the good folks online, who are printer experts themselves or have already encountered the same problem as yours, to help you.
With our complete guide on how to fix Epson printer that’s not printing, you don’t have to waste time waiting on the line for Epson’s technical support team to assist you. We believe anyone can fix their own printer with patience and by simply knowing what to do to fix every Epson printer issue.
Now to start our Epson printer fix, let’s perform a basic printer checkup.
Basic Epson Printer Checkup
We highly recommend that before you start fixing your printer that you do a basic printer checkup first.
Here’s our step-by-step guide on how you can check you Epson Printer:
- Turn on your Epson printer.
- Check your printer’s display screen for any error messages, and make sure your buttons are all working properly.
- Place any type of document on your printer’s scanner glass.
- Select the copy button to make a copy of your document.
If can copy a document, then you can proceed to the basic troubleshooting steps for Epson printers below.
If not, then you have a much complex problem here and you should go ahead and proceed to section about the advanced troubleshooting steps for Epson printers that are not responding.
Basic Troubleshooting Steps For Epson Printers
Most Epson printer issues are commonly caused by a problem with your printer hardware, so for these basic troubleshooting steps, we will be focusing on your printer’s ink cartridges, rollers, paper tray/s, and of course, your printer’s printhead.
Check your ink levels
Epson printer’s ink levels can be checked using your printer display screen or using the software installed on your computer.
Check if you still have at least a quarter full of inks. If not, replace the low-level ink cartridge/s and try printing a colored document to test if it would print properly.
If you can’t see the ink level icon on your printer’s display screen, go in front of your computer. Open the “Run” program, and type in “control printers“, then click the “Ok” button. It should open your devices and printers folder. Locate your Epson printer icon and name, and right-click it with your mouse. It should show you a set of options, choose “Printer Preferences“. Locate the maintenance tab, and it should show your Epson printer’s ink levels.
Check your paper tray
Locate your printer’s paper tray and open it to inspect if there’s enough paper in it. If it’s at the bottom part of your printer simply pull the handle on your tray to add in more paper. If it is at the rear part of your printer, you can easily add more paper to your printer by sliding it in.
Ensure that the papers are properly aligned. There might be sliders and locks there that will help secure your paper inside your paper tray.
Check inside your Epson printer
Grab a flashlight and open the cartridge access door of your Epson printer. This is the same door you use when you are installing your ink cartridges.
Once opened, start looking for any debris or paper that may have jammed inside your printer. Remove them carefully out of your Epson printer if you ever see one.
You can use a set of tweezers for hard to reach places inside your printer.
Check your printer’s power source
Identify your printer’s power source. If it is not connected directly to a wall outlet, then connect it to one.
A printer that is connected to an extension cord or power strip along with your other home appliances may not be getting enough power.
By simply switching its power source to your wall outlet, your Epson printer will get the adequate power it needs, and should allow you to print again.
Do a printer hard reset
Doing a hard reset helps refresh your printer system. This step can be done by simply removing the power cable at the back of your Epson printer without pressing the power button to turn it off.
This should immediately shut down your machine. Give it at least 2 minutes before reinserting the power cable back to your printer. Then press the power button to turn your printer on again.
Clean your printer rollers
Your printer rollers are located near where your Epson printer’s paper tray is since the main function of these printer rollers is to pick up the paper from your paper tray.
You can clean your Epson printer’s rollers with a clean cloth, tweezers, and a cup of clean water.
Don’t worry. We’re not going to ask you to pour the water on your printer. You just have to damp your cloth with water and wipe your printer rollers with it. You’ll know your printer rollers are fine when they can roll in place with ease.
If you need a quicker and simpler solution in cleaning your printer rollers, get some printer cleaning sheets. These are special types of printer paper made to collect the dirt and debris that are stuck on your printer rollers and printhead.
Clean your printhead
If the printer issue you’re having is related to the quality of your printouts like having incomplete pages or faded colors because your Epson printer is not printing colors properly, then you may have to clean your printhead.
You can do this on your printer’s display screen by looking for the printer maintenance option, or using your computer to access the maintenance tab for your Epson printer.
You may refer to step number 1 on this guide about Epson printer not printing to know how to get to your printer maintenance tab using your computer.
After doing all those troubleshooting steps, you should be able to print your documents again using your Epson printer. A great way to test if your Epson printer is printing again is to print the document you’ve been wanting to print and see if it will come out of your machine without any issue.
If you still could not print documents using your printer, kindly proceed to the advanced troubleshooting steps for Epson printers.
Advanced Troubleshooting Steps To Fix Your Epson Printer
Our advanced troubleshooting steps will now look into your printer software to make sure that your Epson printer issue is not because of a corrupted printer driver or a network connection issue.
You may refer to each tab to check how you can fix your Epson printer problem.
If your Epson printer is not printing properly, it can be caused by a corrupted printer driver.
Printer drivers should be updated to its latest version for security reasons. Also, out-of-date printer drivers often cause various printer issues, so it’s best to enable automatic updates on your printer driver, so you don’t have to do it manually.
One way you’ll know if there’s a problem with your printer driver is if you can’t print any documents from your computer or laptop to your printer.
The most obvious sign is the option to choose between a black-only print or one with color inks is not showing.
To fix your Epson printer driver, you have to remove your old printer driver first.
Go to your computer’s Control Panel, and uninstall your printer driver.
Once uninstalled, you must download and reinstall the printer driver from Epson’s website.
You can download your printer driver by going to this link that will lead you to your Epson printer’s driver page.
Enter your printer name or product name, and click on search. Once you’ve downloaded your printer driver, you just have to install it into your computer.
Verify if the printer issue has been resolved by printing any type of document and check if your Epson printer will let you print it.
If you have a wireless Epson printer, and it’s not letting your print anything, then you may have to check your wireless connection between your Epson printer and your WiFi router.
Go to your printer’s display screen, and look for the wireless icon. It looks like a radio antenna or a wireless signal.
Once you’ve clicked on that icon, proceed to setting up your wireless connection again.
You just have to select your WiFi network name and enter your WiFi password. Once the connection is successful, you should be able to print again.
If not, check out our in-depth guide on how to fix any wireless printer connection issue.
If the above printer troubleshooting steps still did not fix your Epson printer issue, then you may have to do a semi-full reset to your machine as our last attempt to make it work again.
A semi-full reset or reset to factory defaults is going to reset your printer back to its original settings or what some might refer to as factory settings.
Once properly executed, it would be like you have a brand new printer again, except you know that it’s really not.
By resetting your Epson printer to its factory settings, you have to set it up all over again from scratch. This means you have to connect it back to your wireless network and add it to your computer or mobile device.
Since there are dozens of Epson printers, you may have to refer to your product manual for the instructions on how to do a semi-full reset or factory reset on your Epson printer.
If you don’t have your printer manual with you, you may download it directly from Epson’s Support page.
Epson Printer Maintenance Tips
Hopefully, those steps were able to fix your Epson printer not printing problem. Now that we’re able to resolve that.
Here are some basic printer maintenance tips in keeping your Epson printer in good working condition and to prevent further printer issues in the future.
- Utilize only genuine ink cartridges that are supported by your Epson printer.
- Ensure you are using compatible papers on your Epson printer.
- Buy a printer cover to prevent dust, debris, and other small particles from entering your machine.
- Use your Epson printer at least once a week. Avoid not using it for an extended time to prevent your inks from drying.
- Change empty ink cartridges right away to prevent damage on your printhead.
- Make sure that you connect your printer directly to a wall outlet for it to get enough power.